Frequently Asked Questions

Purchasing tickets on TikkBay is simple. Browse our events page, select the event you want to attend, choose your ticket type and quantity, then proceed to checkout. You can pay securely using various payment methods including cards and bank transfers through Paystack or Flutterwave.

After successful payment, your tickets will be sent to the email address you provided during checkout. Delivery timing depends on the organizer's settings: tickets may be sent immediately, a few hours before the event, or manually by the organizer. Each ticket includes a unique QR code that you can show at the event venue for entry. You can also access your tickets by logging into your TikkBay account.

Refund policies are set by individual event organizers. Some events may offer full refunds up to a certain date, while others may have a no-refund policy. Please check the event details page for specific refund information. If an event is cancelled, you will automatically receive a refund. Note that service fees are non-refundable. For more details, please see our Refund Policy.

No worries! You can always access your tickets by logging into your TikkBay account and viewing your order history. You can also request a resend of your ticket confirmation email. Your QR code remains valid as long as it has not been scanned at the venue.

Ticket transfer policies depend on the event organizer's settings. Some events allow ticket transfers while others do not. If transfers are allowed, you can simply forward the ticket email with the QR code to the new attendee. Contact the event organizer for specific transfer policies.

Yes! Once your tickets are delivered, you can download them as PDF files from your ticket view page or order confirmation page. Each PDF ticket includes your unique QR code, event details, and attendee information. You can print them out or keep them on your phone for entry at the event.

For virtual events, the access link (Zoom, Google Meet, etc.) will appear on the event page once the access window opens — typically 30 minutes before the event starts. You need a confirmed ticket to see the link. You'll also receive a reminder email 30 minutes before with event access details. If the event has a replay, the replay link will be shown on the event page after the event ends.

Creating an event is easy! First, sign up for an organizer account. Then, from your dashboard, click "Create Event" and fill in your event details including name, date, location, description, and images. Add your ticket types with pricing, and publish when ready. Your event will be live and ready to sell tickets immediately.

TikkBay charges a platform fee of 3.49% + ₦100 per paid ticket sold. Free events have no fees at all. Payment processing fees from our payment partners are additional and vary based on the payment method used. There are no monthly fees, setup fees, or hidden charges. You only pay when you sell tickets.

Payouts are processed automatically on a weekly basis. Your earnings are transferred directly to your registered bank account. You can track all your payouts and pending earnings in your organizer dashboard. Make sure your bank details are correctly set up in your profile settings.

TikkBay provides a built-in ticket scanner accessible from your organizer dashboard. You can use your phone's camera to scan QR codes, or enter ticket codes manually. The scanner works offline too, so you can check in attendees even without internet connection. Scans will sync automatically when you're back online. You can also use barcode scanners for faster check-in at high-volume events.

Yes! TikkBay supports team management with customizable roles and permissions. You can invite team members and assign them specific roles like Admin, Manager, or Scanner. Each role has different access levels, so you can control who can edit events, view sales data, or scan tickets at the door.

Yes! TikkBay fully supports virtual and online events. When creating your event, select "Virtual / Online" as the event type and choose your platform — we support Zoom, Google Meet, Microsoft Teams, YouTube Live, X (Twitter) Spaces, and Instagram Live. You can set how many minutes before the event the access link becomes visible to ticket holders, and optionally add a replay URL for after the event ends. Attendees with valid tickets will see the access link at the right time.

Yes! TikkBay supports group tickets where a single ticket purchase admits multiple people. When creating a ticket type, you can set the "admits count" — for example, a "Table of 10" ticket admits 10 guests. Each admitted person gets their own individual QR code for entry. This is perfect for table bookings, VIP group access, family passes, or any scenario where one purchase covers multiple attendees.

Yes! TikkBay supports dual currency pricing. You can set ticket prices in both Nigerian Naira (NGN) and US Dollars (USD). When creating your event, choose your primary currency and optionally add a secondary currency with its own price per ticket type. Buyers can then select their preferred currency at checkout. International transactions have a slightly different fee structure — see our pricing page for details.

Yes! TikkBay includes built-in email campaign tools. From your organizer dashboard, you can send targeted emails to your attendees — filtered by event, ticket type, or all attendees. This is great for sharing event updates, promoting future events, or sending last-minute information. WhatsApp campaign support is also available for direct messaging via the WhatsApp Business API. All campaigns respect unsubscribe preferences and include daily sending limits to ensure deliverability.

Yes! While the default payout schedule is weekly, organizers can choose a custom schedule from their payout settings. Options include weekly, every two weeks (biweekly), or monthly payouts. You can select which day of the week (or day of the month) you'd like to receive your funds. Payouts are sent directly to your verified bank account.

Yes! TikkBay has a built-in Service Provider Marketplace where you can browse and hire verified event vendors — DJs, photographers, caterers, decorators, and more. You can view their profiles, reviews, and pricing, then book them directly. Payments are held in escrow and released to the service provider only after the job is completed and you confirm satisfaction. In-app messaging is included so you can coordinate details seamlessly.

Yes! The Budget & Planning feature in your organizer dashboard lets you create categorised budgets for your events. Default categories include Venue & Logistics, Marketing, Entertainment, Food & Beverages, Staff & Security, and Miscellaneous — or create your own custom categories. Add individual expense items, track estimated vs actual costs, and mark items as paid. It gives you a clear overview of where your event money is going.