Frequently Asked Questions

Purchasing tickets on UzoTix is simple. Browse our events page, select the event you want to attend, choose your ticket type and quantity, then proceed to checkout. You can pay securely using various payment methods including cards and bank transfers through Paystack.

After successful payment, your tickets will be sent instantly to the email address you provided during checkout. Each ticket includes a unique QR code that you can show at the event venue for entry. You can also access your tickets by logging into your UzoTix account.

Refund policies are set by individual event organizers. Some events may offer full refunds up to a certain date, while others may have a no-refund policy. Please check the event details page for specific refund information. If an event is cancelled, you will automatically receive a full refund.

No worries! You can always access your tickets by logging into your UzoTix account and viewing your order history. You can also request a resend of your ticket confirmation email. Your QR code remains valid as long as it has not been scanned at the venue.

Ticket transfer policies depend on the event organizer's settings. Some events allow ticket transfers while others do not. If transfers are allowed, you can simply forward the ticket email with the QR code to the new attendee. Contact the event organizer for specific transfer policies.

Creating an event is easy! First, sign up for an organizer account. Then, from your dashboard, click "Create Event" and fill in your event details including name, date, location, description, and images. Add your ticket types with pricing, and publish when ready. Your event will be live and ready to sell tickets immediately.

UzoTix charges a platform fee of 5.67% on paid ticket sales. Free events have no fees at all. Payment processing fees from Paystack are additional and vary based on the payment method used. There are no monthly fees, setup fees, or hidden charges. You only pay when you sell tickets.

Payouts are processed automatically after your event concludes. Funds are typically transferred to your registered bank account within 3 to 5 business days after the event date. You can track your earnings and payout status from your organizer dashboard. Make sure your bank details are correctly set up in your account settings.

Each ticket sold through UzoTix comes with a unique QR code. At your event, use the UzoTix scanner feature in your organizer dashboard to scan attendee QR codes. The system instantly validates the ticket and marks it as used, preventing duplicate entries. You can use any smartphone or tablet with a camera to scan tickets.

Yes! You can create unlimited discount codes for your events. Set percentage or fixed amount discounts, limit the number of uses, set validity periods, and restrict codes to specific ticket types. Discount codes are a great way to run promotions, reward early buyers, or offer special pricing to specific groups.