Frequently asked questions

Browse events on TikkBay, pick the one you love, select your tickets, and check out securely. Ticket delivery follows the organizer's release settings shown for the event. No printing needed.

Ticket delivery follows the organizer's settings: immediately after payment confirmation, a scheduled time before the event, or manual release. Tickets include a unique QR code and are sent to the email used at checkout when released. Show the QR code at the door; printing is optional. Contact the organizer or support if a ticket has not arrived by its release time.

Yes. TikkBay supports in-person, virtual, and hybrid events. For virtual events, we integrate with Zoom, Google Meet, YouTube Live, and custom streaming links with timed access control — attendees only see the join link in the time window you configure.

Register as an organizer, set up your event details (date, venue, description, cover image), configure ticket types and pricing, then publish your event. Publish when setup is complete. Public events can appear in discovery when eligible; private events are shared by direct link.

Eligible sales can be paid out before an event takes place. Payout timing depends on your payment provider, available funds, chosen schedule, verification and any applicable holds. A scheduled payout date is not a guaranteed bank arrival date. For TikkBay-managed bank or mobile money payouts, the platform default is weekly on Fridays. Custom schedules include daily on weekdays, weekly, every two weeks and monthly. Weekend processing moves to a weekday. For Stripe-connected accounts, the platform default is daily; daily, weekly, every two weeks and monthly options are available in Payouts. Payouts require a verified destination and eligible, settled funds. Applicable minimums, verification requirements, refunds, disputes, reserves and account restrictions can reduce or delay a payout. Your dashboard shows the requirements and amounts for your payment route and currency.

Read the payout and Stripe guide

Stripe payments route sales proceeds to your connected Stripe account. Pending funds must become available under Stripe settlement timing before they can be paid out. Available funds are sent to your linked bank on your payout schedule. Daily payouts do not mean same-day access to every sale. First payouts, verification reviews, reserves, weekends, holidays and bank processing can affect arrival. Check Payouts and your Stripe dashboard for balances, requirements, payout status and expected arrival dates.

Read the payout and Stripe guide

TikkBay's active default Nigeria platform fee is 3.5% + ₦100.00 per order. The exact versioned fee for each market and event is shown before checkout. Free events are always free to host with no platform fee.

TikkBay supports cards and the locally available bank transfer, USSD, or mobile money options exposed by the approved gateway for an event. Payment processing is routed through Paystack, Flutterwave, Stripe, or Monnify according to currency, market, and organizer readiness.

Yes. When an organizer cancels an event through TikkBay, every real captured payment automatically enters a tracked full-refund process, including tax and the buyer-paid booking fee. Passes are invalidated immediately. A separate confirmation is sent after the payment provider confirms the refund. Bank timing starts after that confirmation, and any provider exception remains visible for operations review. Attendee-requested refunds continue to follow the organizer policy shown for the event.