Privacy Policy

TikkBay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform.

By using TikkBay, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

This policy applies to all users of TikkBay, including event organizers and attendees, and covers information collected through our website, mobile applications, and related services.

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Account credentials and profile information
• Payment and billing information
• Bank account details (for organizer payouts)
• Event details and preferences
• KYC verification documents (for organizer and service provider identity verification)
• Chatbot conversation data and support ticket messages
• Service provider profiles, booking details, and in-app messages
• Phone numbers provided for WhatsApp communications (when opted in)

Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data and browsing patterns
• Transaction and ticket purchase history
• Event page view data and visitor analytics
• Fraud detection data (order velocity, email risk scoring, IP reputation)

We use the information we collect to:

• Provide, maintain, and improve our services
• Process ticket purchases and payments
• Send transactional emails (order confirmations, tickets, reminders)
• Communicate about events, promotions, and updates
• Detect and prevent fraud and security threats
• Deliver WhatsApp notifications and marketing campaigns (with your consent)
• Power AI chatbot responses and improve support quality
• Verify organizer and service provider identities through KYC processes
• Facilitate service provider marketplace bookings, messaging, and escrow payments
• Analyze usage patterns to improve user experience
• Comply with legal obligations

We may share your information in the following circumstances:

• With Event Organizers: When you purchase tickets, we share your information with the event organizer to facilitate your attendance.
• With Payment Processors: We share payment information with Paystack and Flutterwave to process transactions.
• With Service Providers: We may share information with third parties who perform services on our behalf.
• For Legal Compliance: We may disclose information when required by law or to protect our rights.

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits and monitoring
• Access controls and authentication measures
• PCI-DSS compliant payment processing

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@tikkbay.com.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze site traffic and usage patterns
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

TikkBay is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

Your continued use of TikkBay after any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: