Refund Policy

Last updated August 21, 2026

Our refund philosophy

At TikkBay, we facilitate connections between Event Organizers and Attendees. While ticket sales are ultimately managed by Organizers, this policy outlines the framework for refunds processed through our platform, ensuring clarity and fairness for everyone. Please read this policy carefully to understand your rights and obligations.

1. Service fees and event cancellation

To operate the TikkBay platform, including providing secure payment processing, customer support, and continuous feature development, we charge a service fee on each paid ticket. This fee is essential for maintaining the reliability and security of our services.

For an individual refund that is not caused by event cancellation, the buyer-paid service fee is normally retained and the refundable ticket value and applicable tax are returned. Any exception required by applicable law takes priority over this policy.

2. Impact of discount codes on service fees

Event Organizers may offer discount codes to Attendees. These codes reduce the ticket price but do not affect the TikkBay service fee.

The service fee is always calculated based on the original ticket price before any discount is applied. Therefore, even if a discount code makes a ticket 100% free, the full service fee associated with the original ticket price must still be paid by the Attendee.

Current Nigeria default: 3.5% + ₦100.00 per order. Other markets and any approved organizer override use the versioned rate displayed in checkout. The final fee is recalculated from the original ticket subtotal and shown before payment.

3. Eligibility for refunds

Refund policies for attendee-requested cancellations are set by the Event Organizer. Organizer-cancelled events follow TikkBay's tracked event cancellation workflow described below.

• Event Cancellation: When the Organizer confirms event cancellation in TikkBay, sales stop, active passes are invalidated and every real captured payment enters a durable full-refund operation. Cancellation notice and refund confirmation are separate messages.
• Event Postponement: If an event is postponed, tickets will generally be valid for the new date. The Organizer will determine if refunds are offered and for what period.
• Organizer's Discretion: Organizers may offer refunds for other reasons at their discretion. Please check the event page or contact the Organizer directly for their specific policy.

A refund is not described as completed until the payment provider confirms it or an authorized operations user records independently verified manual evidence. Provider exceptions remain tracked for review. After provider confirmation, the buyer's bank or payment method controls when funds appear.

4. How to request a refund

To request a refund, please follow these steps:

1. Check the Event Policy: First, review the refund policy stated on the event page where you purchased your tickets.
2. Contact the Organizer: The quickest way to request a refund is to contact the Event Organizer directly through the contact information provided on the event page or your order confirmation email.
3. Contact TikkBay Support: If you are unable to reach the Organizer or believe your case warrants special consideration (for example, suspected fraud), you may contact our support team at [email protected]. Please include your order number and a detailed explanation of your request.

5. Legal compliance and dispute resolution

This policy is governed by the laws of the Federal Republic of Nigeria. While we aim to resolve disputes amicably, any legal action shall be brought in the courts of Enugu, Nigeria. This policy is designed to comply with relevant consumer protection laws, including the Federal Competition and Consumer Protection Act (FCCPA).

TikkBay reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of the platform after such changes constitutes your acceptance of the new policy.